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Michael Scott Paper Company Buyout

Acquisition
Scranton
2009

Overview

After leaving Dunder Mifflin, Michael Scott formed a local competitor with Pam Beesly and Ryan Howard. The new company won customers through aggressive pricing and personal selling, putting enough pressure on Dunder Mifflin that corporate chose to resolve the threat through acquisition and rehiring.

Challenge

A small competitor led by former employees was taking local accounts quickly, while Dunder Mifflin did not have a clear view of the competitor’s financial sustainability.

Scope

Assess lost customers and commercial impact

A defined part of the initiative.

Evaluate competitive response options

A defined part of the initiative.

Open buyout negotiations

A defined part of the initiative.

Protect key customer relationships

A defined part of the initiative.

Reintegrate Michael, Pam and Ryan

A defined part of the initiative.

Return and rebalance customer accounts after the deal

A defined part of the initiative.

Project gallery

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Results

Key outcomes from the Dunder Mifflin story.

0
employees returned to Dunder Mifflin
0
local competitor removed
Customers brought back into the branch account base
Lesson low pricing can win business faster than it can build a sustainable company

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