Dunder Mifflin Paper Company, Inc.
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Selected work

Sabre Integration — Scranton

  • Corporate integration
  • Scranton
  • 2010

Overview

After Dunder Mifflin’s financial collapse, Sabre acquired the company and introduced new management, policies and products. Scranton had to adapt from a traditional paper-business identity to a broader sales model that included printers while maintaining existing customer relationships.

Challenge

The branch needed to absorb a new parent company, new leadership and a wider product line without losing continuity with paper customers or destabilizing the sales team.

Scope

Introduce Sabre policies and leadership

A defined part of the initiative.

Add printer products to the branch offer

A defined part of the initiative.

Train sales staff on the expanded range

A defined part of the initiative.

Update customer conversations and account plans

A defined part of the initiative.

Coordinate paper and printer opportunities

A defined part of the initiative.

Stabilize the branch through the ownership change

A defined part of the initiative.

Results

Key outcomes from the Dunder Mifflin story.

  • Sabre became Dunder Mifflin’s parent company

  • Printers added to the branch sales model

  • Scranton continued operating through the transition

  • Customers kept access to the same local sales relationships

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