Dunder Mifflin Paper Company, Inc.
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Company

Paper is the product. People are the difference.

Dunder Mifflin is a mid-sized paper and office-supply company serving businesses across the Northeast. The Scranton branch competes on personal service, local accountability and knowing a customer well enough to solve the problem before it becomes a meeting.

From paper company to office institution

Dunder Mifflin was founded in 1949 by Robert Dunder and Robert Mifflin and grew as a regional supplier of paper and office products across the Northeast. The company built its business before online ordering, national big-box chains and automated procurement became the default. That history shaped its strongest competitive advantage: local salespeople with direct customer relationships. The Scranton branch became one of the company’s most resilient offices, surviving consolidation pressure, corporate restructures, new ownership and more than one ambitious management initiative. Through it all, the proposition stayed remarkably consistent: reliable paper, delivered by people who know who you are.

Purpose

Mission & Vision

Mission

To make business paper purchasing personal, reliable and easy enough that customers never have to think about it twice.

Vision

Vision: To remain the paper company customers call because a real person answers, understands the account and gets the order moving.

How we work

Five principles guide the Scranton branch on its better days.

Know the customer

A customer is not an order number. Learn the business, the usage pattern and the person who gets blamed when the paper does not arrive.

Answer the phone

Technology is useful. So is speaking to an actual human who can fix the problem while you are still on the line.

Own the order

If we sold it, we stay involved until the right product reaches the right place.

Compete on service

Big chains can beat almost anyone on scale. We compete by being easier to reach, faster to adapt and harder to forget.

Keep business personal

Relationships matter. So do pricing, stock and delivery. The best accounts get all four.

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A few facts worth filing

The numbers most relevant to the Dunder Mifflin story.

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    Established in 1949

  • Scranton Pennsylvania branch

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    Slough Avenue

  • Northeast core market

  • Paper primary business

  • Personal service advantage

Meet the Scranton team

Sales, accounting, customer service and management — all within one very well-documented office.

Michael Scott Leadership

Michael Scott

Regional Manager
Dwight K. Schrute Sales

Dwight K. Schrute

Sales Representative & Assistant to the Regional Manager
Jim Halpert Sales

Jim Halpert

Sales Representative
Pam Beesly Office Operations

Pam Beesly

Receptionist turned Sales Representative
Stanley Hudson Sales

Stanley Hudson

Sales Representative

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Key moments

A brief corporate history, with the parts fans are most likely to remember.

1949 — Robert Dunder and Robert Mifflin establish Dunder Mifflin.

Scranton becomes one of the company’s Northeast regional branches.

Michael Scott rises from salesman to Regional Manager of Scranton.

2006 — Stamford closes and selected employees transfer to Scranton.

2006 — Dunder Mifflin adds Hammermill paper after Michael secures a distribution relationship.

2007 — Dunder Mifflin Infinity launches as the company’s business-to-business website.

2009 — The Golden Ticket promotion converts a major discount risk into a major account win.

2009 — Dunder Mifflin acquires the Michael Scott Paper Company and brings Michael, Pam and Ryan back.

2010 — Sabre acquires Dunder Mifflin and expands the product mix beyond paper.

Later — David Wallace returns as owner, bringing the Dunder Mifflin name back under familiar leadership.

Always — Scranton remains unusually difficult to kill.

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